Sincerely, Norm. E.
September 23, 2020
To the staff at Therapy Unlimited,
Thank you so much for the excellent care you provided during my recovery with a broken knee and wrist. I really appreciated your expertise in developing the therapy regime to quickly regain my strength and mobility. The pool was a true highlight - it is just a gorgeous facility and water therapy was a key component of my recovery. And of course you all know how much I enjoyed the paraffin (wink!).
But truly, where Therapy Unlimited really shines is your staff. Every single one of you are so kind and pleasant - just genuinely nice people. That makes a difference - it was clear to me that everyone really cared about my recovery. I always looked forward to seeing your smiling faces (well, I could tell you were smiling under your masks!) and chatting with all of you.
Hopefully I won't need your services again for many years to come, but if I do, I would not hesitate to come back to your fantastic facility and staff!If I can provide a reference beyond this letter at some point - please don't hesitate to reach out.
~ Wendi W.
MEET THE BILLING DEPARTMENT TEAM
Kristen Nowakowski | Billing Coordinator
Kristen Nowakowski is our billing coordinator. She also serves as a liaison between patients and their benefits. She graduated from Central Michigan University in 2003 with a Bachelor of Science in Early Childhood Education. She enjoys working with people in all capacities and provides impeccable support to patients and staff.
Melissa Boldt | Assistant to Clinic Director
Melissa joined the team in October 2017 as Assistant to the Clinic Director and works on a variety of different tasks and projects throughout the company. With a Bachelor's Degree in Paralegal Studies and close to 15 years experience working in attorney's offices, her background enables her to oversee our patient litigation cases. She can easily communicate and work with patients' attorneys as they navigate through the legal process sometimes required of auto accident or worker's compensation matters. In addition to closely working with the Billing Coordinator following up on patient files, Melissa assists the Clinic Director, Susan Keller, on any number of other daily tasks including marketing, event promotions, and special projects.
Sue Mahakian | File Clerk
Sue is the newest addition to the billing department and works part-time assisting Kristen and Melissa with a variety of tasks. Sue also assists the records request department with pulling files and copying documents as needed. Her degree in Health Information Management from Ferris State University and prior 45 years experience in the medical records field has made her the perfect fit to our team.